Frequently Asked Questions (FAQs)

As an organization, what are the USGA’s primary functions?

The USGA conducts the U.S. Open, U.S. Women’s Open and U.S. Senior Open, as well as 10 national amateur championships, two state team championships and international matches, attracting players and fans from more than 160 countries. Together with The R&A, the USGA governs the game worldwide, jointly administering the Rules of Golf, Rules of Amateur Status, equipment standards and World Amateur Golf Rankings. The USGA’s reach is global with a working jurisdiction in the United States, its territories and Mexico, serving more than 25 million golfers and actively engaging 150 golf associations.

The USGA is one of the world’s foremost authorities on research, development and support of sustainable golf course management practices. It serves as a primary steward for the game’s history and invests in the development of the game through the delivery of its services and its ongoing “For the Good of the Game” grants program. Additionally, the USGA’s Course Rating and Handicap systems are used on six continents in more than 50 countries.

USGAphotostore’s Customer Service:

•   Business Hours: Monday - Friday between 9 a.m. – 5 p.m. (ET)
• Email:
info@usgaphotostore.com.
• Phone Number: 877.203.4499
• Address: USGA/World Wide Digital Graphics,LLC
7512 Doctor Phillips Blvd. Suite 322, Orlando, FL 32819

 

What payment options are accepted on USGAphotostore?

USGAphotostore accepts American Express, Visa, MasterCard, Discover and PayPal.

What are the shipping policies?

·         UPS Ground is our primary shipping method.

·         We insure all orders for theft or damage through UPS only.

·         All orders require a signature upon delivery or you risk having your order returned.

·         You may decide to waive the signature requirement, doing so will void all guarantees nor will the USGA accept any liability for damages to your order.

·         We do not offer Saturday delivery.

·         Within 24 hours of receiving your order you will receive a confirming email.

·         Orders place over the weekend or holidays will be placed in production upon the next business day.

·         All orders will be shipped within seven (7) business days for an unframed archival print and up to 20 business days for custom framed archival orders.


How can I check the status of an order?

Once your order has shipped from USGAcardshop.com, an email confirmation will be sent to you including shipping information and applicable tracking numbers.

How do I handle special requirements?

Please call our customer service department at 877.203.4499 for all special requests, like international shipping, or items going to military bases (APOs or FPOs).

If you do not find what you are looking for email us at info@usgaphotostore.com. so that we can assist you.

How can I cancel my order?

If you need to change or cancel your order, please call the USGAPhotostore’s Customer Service Center at 877.203.4499, anytime Monday - Friday between 9 a.m. and 5 p.m. (ET). We will do our best to make changes and cancellations, although not all orders may be recalled or altered due to timing. Please notify Customer Service as soon as possible for any requested change or cancellation. Once an order is shipped unless it is damaged in shipping it is non-refundable as all our custom made to order.


What is USGAphotostore’s return policy?

·         Our primary concern is your satisfaction with the museum quality images and framing you receive from our store’s collection. If your order is damaged in transit to you, we will refund your credit card or replace your order within 21 days.

·         All fine archival prints are custom-made to order and are only returnable within 14 days and with prior authorization. All custom framed archival prints are not refundable unless damaged and with prior authorization.

·         If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement of your order or refund. If, upon opening your package, you find the contents damaged, please keep all of the original packaging and notify us immediately via email (info@usgaphotostore.com.) and call us at 877.203.4499.

·         Please call customer service at 877.203.4499 for authorization before returning any damage item. No items will be accepted without prior authorization.


Is the use of my credit card while making a purchase at USGAphotostore secure?

The security of your credit card and personal information is a top priority at USGAphotostore. The site is equipped with secure online ordering capability, using secure server software (SSL) as the industry standard, globally regarded as the leading software for secure e-commerce transactions. SSL technology encrypts all of your information, including your credit card number, so that it cannot be read as information is transmitted.

 

What are the estimated shipping rates?

UPS Ground Shipping Rates (48 Continental U.S.)

 

  Price Tier

Shipping Costs                          

  $1 - $200

  $18

  $200.01 - $500

  $25

  $500.01 - $1,000

  $33

  $1,000.01 - $1,500

  $50

  $1,500.01 - $2,500

  $75

 

What is the USGA's privacy policy?

You may view the USGA’s privacy policy by clicking Privacy Policy.

 

How can I become a USGA Member?

To become a USGA Member, simply
click here  to join or call 1.800.223.0041, anytime Monday - Friday between 9 a.m. and 4:30 p.m. (ET). As a USGA Member, you will receive many great benefits, including the latest edition of the Rules of Golf, advance priority to purchase U.S. Open Championship tickets, a personalized USGA Member bag tag and ID card, Members-only U.S. Open golf hat, and access to the online Member Clubhouse with exclusive content and offers. Additionally, you will enjoy special Member-only discounts on USGAshop.com and in the USGA Museum Photo Store. (Please note that USGA Member benefits are subject to change at any time.)

How am I able to contact the USGA?

United States Golf Association (USGA)
10 Independence Boulevard
Warren, NJ 07059
T: 908.234.2300
F: 908.234.9687

USGA Rules of Golf Staff (All questions regarding the Rules of Golf)
www.usga.org/rules 
T: 908.326.1850
rules@usga.org

USGA Publications (For Rules of Golf and other USGA Publications)
www.usgapublications.com
T: 1.800.336.4446

GHIN (Golf Handicap Information Network, scorecards, software):
http://www.GHIN.com
T: 908.253.8800

USGA Museum
www.usga.org
T: 908.234.2300 F: 908.470.5013
museum@usga.org

USGA Museum and Gift Shop
Kim Gianetti, Manager, USGA Museum Gift Shop
T: 908.234.2300 ext. 1245 or
kgianetti@usga.org

USGA Holiday Cards Store
www.usgacardshop.com/
T:
877.200.1255